Changelog from my journey

I've been working at Kay.ai for the past 1.5 years. Here's a timeline of my journey.

Mar 2026 - Present

Program Head, AI Initiative · JustdialCo-own the AI product roadmap as an IC-heavy program head, hiring and coaching the AI Initiative team while reporting into senior leadership.
  • Brought cascading Voice AI cost per minute from Rs. 6/min to Rs. 1.2/min, beating Squadstack's Rs. 2.5/min while improving accuracy.
  • Shipped a no-code multi-agent voicebot platform to production in 1 month and scaled it to 25,000+ calls/day.
  • Fine-tuned IndicF5 TTS on Justdial call-center audio to build proprietary in-house voices.
Next.js
shadcn UI
LiveKit
Node.js
Python
AWS

Jan 2022 - Feb 2026

Co-founder & CEO, Product & Delivery · LiaPlus AILed end-to-end product and delivery for BFSI and GovTech clients across India, MENA, and SEA.
  • Scaled the platform to 10M+ calls at 99.9% uptime and secured 2 Crore in seed funding led by Inflection Point Ventures.
  • Grew a 0-to-1 Voice AI product into an enterprise offering, pioneering agentic AI workflows for autonomous decisioning on complex queries.
  • Won a 30 Lakh MeitY grant and a SAR 150,000 NTDP (Saudi Arabia) grant; featured in Forbes India Select 200.
Node.js
Python
MongoDB
OpenAI
Groq
Llama 3

Nov 2020 - Apr 2023

Partner, Delivery Lead · Sirway MeManaged research and data delivery for institutions including the University of Cambridge and Ashoka University.
  • Built a curated participant pool of 500,000+ people across 500+ cities in India for rapid, quality sourcing.
  • Streamlined data collection and analysis pipelines, generating INR 18 Lakhs in revenue within 6 months.
Data Collection
Research Ops